I repeat that you do not have to remember how to calculate Standard Deviation to draw control charts or to use the charts to improve processes. All you need to know is that Standard Deviation is a measurement of spread.
For Normal distributions, we can use Standard Deviation to make some useful statements about a set of measurements. We can also make some predictions about future measurements from the same process if it is reasonable to assume that the process will not change (it will only be reasonable to make this assumption if the process is stable).
If past measurements show a normal distribution, and the process is stable, then we can say:
As long as the process stays stable:
– About 68% of results will lie between one Standard Deviation below Average and one Standard Deviation above Average,
– About 27% will lie between one Standard Deviation and two Standard Deviations from the Average,
– About 4.5% will lie between two Standard Deviations and three Standard Deviations from the Average,
– Only a very small proportion (about 0.3%) will be more than three Standard Deviations from the Average.
Let’s see if this is true by checking one of these statements